Privacy Policy

Overview

LawSOS helps customers in Lithuania connect with lawyers by video call, chat and document sharing. This policy explains what data is processed and why.

Data we collect

• Account data: name, email, phone, country, language, role and sign-in provider.
• Lawyer profile data: public profile, languages, specializations, price, status, photo and application documents.
• Consultation data: selected legal topic, notes, request status, payment status, call timestamps and duration.
• Chat and files: messages, user-uploaded documents, manual screenshots and images shared during a consultation.
• Evidence archive: automatic admin-only screenshots during active video calls for dispute and service-quality evidence.
• Reservations and follow-up meetings: scheduled date/time, acceptance, cancellation, payment deadline, reminder and call-ready status.
• Forum and community data: topics, replies, reports, reply reactions and moderation actions.
• Ratings and reviews: consultation rating, written review, lawyer quality metrics and admin moderation records.
• Technical data: device notification tokens, app version, audit logs, worker logs and security events.

Why we use data

• To create and secure customer, lawyer and admin accounts.
• To match customers with available lawyers and manage requests/reservations.
• To support video calls, chat, document sharing, screenshots, history and archives.
• To send important notifications about lawyer requests, reservations and calls.
• To provide free gift credits, reconnect windows, ratings, forum reporting and moderation.
• To handle payments, refunds, disputes, abuse prevention and legal compliance.

Legal basis

Depending on the feature, LawSOS processes data to perform the service contract, to comply with legal obligations, to protect legitimate interests such as fraud prevention and dispute handling, and based on consent where required.

Sharing

Customer and lawyer data is shared only as needed for the consultation. Service providers may process data for hosting, authentication, notifications, video calling, payment, email delivery, analytics/debugging and fraud prevention. These include services such as PocketBase hosting, Apple/Google sign-in, Apple Push Notification service/Firebase Messaging, Agora video, Stripe payments and email infrastructure. Admins can access records for support, moderation, legal compliance and archive management.

Camera, microphone, files and Picture in Picture

LawSOS uses camera and microphone access only when you start video-related features such as video calls, profile photos or document capture. Files, photos and screenshots are uploaded only when you choose to share them. Picture in Picture may keep a live consultation visible while you briefly use another app, where supported by iOS.

Retention

Account, consultation, payment and archive records are kept only as long as needed for service, legal, tax, dispute and fraud-prevention purposes. Admin archive settings may delete automatic evidence source files after ZIP export while preserving necessary metadata.

Your rights

Under GDPR you may request access, correction, deletion, restriction, portability or objection, subject to legal limits. Use the data request page, the in-app privacy center, or contact support@lawsos.lt.